Privacy Policy
Effective Date: 12/06/2025
This Privacy Policy outlines how Tamborine Creek Stay Pty Ltd (“we”, “our”, “us”) collects, uses, discloses, and safeguards your personal information when you interact with us — including when you book directly via our website using Hospitable.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
When you make a booking or interact with us, we may collect the following personal information:
Full name
Email address
Phone number
Residential address (if provided)
Guest details (number of guests, names if required)
Booking details (dates, duration, preferences, special requests)
Payment information (processed securely via third-party systems)
Any communications with us via Hospitable, email or phone
IP address, browser type, and device data when you visit our website
2. How We Collect Personal Information
We collect personal information through the following channels:
Direct booking system on our website (via Hospitable)
Email and phone correspondence
Contact forms on our website
Website analytics and cookies
Optional feedback or review forms
Messaging systems provided by Hospitable
3. Why We Collect Your Information
We collect, hold, and use your personal information to:
Confirm and manage accommodation bookings
Communicate with you before, during and after your stay
Provide customer service and respond to your enquiries
Improve our services and website experience
Fulfil our legal, tax and record-keeping obligations
Send booking reminders or post-stay communications
(If opted in) Send occasional marketing or promotional offers
4. Disclosure of Personal Information
We respect your privacy and will never sell or rent your information.
We may share your information with:
Hospitable – our property management and booking software platform
Payment processing services (e.g., Stripe, PayPal)
Our professional advisors (e.g. accountant or legal representatives)
IT and website service providers (under confidentiality agreements)
Government or legal authorities, if required by law
5. Overseas Disclosure
Hospitable and related third-party services may store data on servers located outside of Australia. We take all reasonable steps to ensure that your information is handled in accordance with Australian privacy standards, even when stored or processed overseas.
6. Security of Your Personal Information
We take the protection of your information seriously and implement measures such as:
Secure hosting of our website
Encrypted data transmission via SSL
Password-protected access to systems
Limited internal access to sensitive data
Regular monitoring and software updates
7. Use of Cookies and Tracking Technologies
Our website uses cookies and tracking tools (such as Google Analytics) to:
Improve user experience
Analyse website traffic and usage patterns
Track conversions and website performance
You can opt out by disabling cookies in your browser settings.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if necessary. Please contact us via the details below.
9. Complaints
If you believe your privacy has been breached, contact us directly so we can investigate and resolve the issue.
If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be published on our website, with the effective date at the top.
11. Contact Us
Tamborine Creek Stay Pty Ltd
Website: https://tamborinecreekstay.com.au
Email: hello@tamborinecreekstay.com.au
Address: Wongawallan, QLD 4210